If there is an issue with your order, the first thing you should do is contact us.
We respond to emails quickly and will do our best to help you with this situation. You can also use the live chat to talk with us if we are available at that time and you would prefer an immediate response. We do recommend email though as it will give us time to check the full situation like contact the seller, contact the post office etc and then get back to you with an answer.
If you file a PayPal dispute without contacting us and letting us try and solve the issue for you then we can no longer assist you with the issue. Any PayPal dispute lodged without contacting us first so we can try and solve the issue will result in being blacklisted from using KaiGuys Japan buying service.