I have paid my final invoice. When will you ship my package?

Thank you for paying the final invoice.

Express packages

If you paid for express shipping like EMS or DHL, your package will usually ship the same or next business day. If there will be be any significant delays in shipping your package, we will notify you by email.

Non express packages

If you paid for a non express service like SAL or sea post etc, then we will ship them on business days where we have EMS packages to send. This is because Japan Post will not pick up certain types of packages without express packages.

Tracking numbers

All packages that we ship come with online tracking. We will send you the tracking number once we have prepared the shipping documents. We will notify you of when we will ship your package in the email that contains your tracking number.

Please note:

  • If you paid in AUD in to our Australian bank account or your PayPal payment was an eCheck, then we will only send once your payment has cleared in to our account.
  • There may also be delays in shipping due to natural disasters like typhoons or earthquakes etc.
  • Packages will not be shipped on weekends or national holidays.

If you have any questions, please contact us.