I am in Australia. Will I have to pay GST and import tax?

For items under $1000 AUD

We are not registered for GST in Australia so we will not be charging GST to our customers for items under $1000 AUD. At this stage, our packages are not being charged GST or import tax when they arrive in Australia. Unless that changes, there will be no GST to pay on items ordered through KaiGuys Japan buying service. If it does change, we will update this FAQ accordingly.

For items over $1000 AUD

You will be charged GST and import tax by the Australian government when your package arrives in Australia. This is not paid to us and we have no control over this so it will be your responsibility to pay it. Please take this in to account when ordering items over $1000.

If you have any questions, please feel free to contact us.


Do you offer combining/package consolidation service?

Yes, we do!

When buying from Yahoo Auctions Japan, as sellers will almost never send internationally, we have to have items sent from the seller to our warehouse in Osaka. This provides a great way to save money and that is combining multiple items together in to one box for international shipping. This is also referred to as package consolidation.

Combining /package consolidation

For example, the minimum cost for an EMS express package (3 to 5 days shipping time) is 2,000 yen and allows up to 500 grams maximum weight. If you were to send 5 x 100 gram packages, you would be up for 5 x 2,000 yen which is 10,000 yen (~$100 USD). However, if you were to put those same 5 items in to one box and the total weight was 500 grams or under, then you would only need to pay 1 x 2,000 yen (~$20 USD) EMS shipping cost. That is a saving of 8,000 yen (~$80) just by combining the items in to one box!

We don’t charge any consolidation fees so there is almost no reason not to use our package consolidation service. We will even combine your items bought through our Yahoo Shopping English site or any other place in Japan you buy from through KaiGuys for free!

Are there any downsides to combining/package consolidation?

The above example is a common way that we help our customers save money when buying from Yahoo Auctions Japan through our Yahoo Auctions Japan English site. However, there are a few caveats with combining/package consolidation.

The first one is that some items will not combine well and may end up actually costing you more money in shipping. For example, if you wanted to send 2 items by sea post which has smaller size limits than EMS express, but is a lot cheaper, and if you combined them and the box went over the maximum size limit for sea post, then you would have to pay for EMS express shipping, costing you more money.

Another issue is that some items should not be combined together as they might break the other item. Let’s say you have 2 items. The first item is a set of car brakes (calipers and rotors), and the other is a set of car headlights. They might go together well, however there is a high chance that the heavy brakes might smash the glass in the headlights during the trip from Japan to your country.

So in cases like these, it can actually be better to send the items separately. We have a lot of experience packing and sending items internationally, so if our expert staff believe your items will not combine well or will end up costing you more than sending separately, we will contact you to ask what you would like to do.

If you would like to ask us questions about combining items, please contact us.

How long will you hold items for me?

As you would probably know, Japan is extremely limited on space. This means that we are unable to store items indefinitely as it costs us money to do so. If we did that, we would need an extremely large warehouse, which means more overheads, which means we have to charge a higher service fee. Most customers don’t want that, so that is why we have set the following rules. The times are from when the item arrives at our warehouse.

The general rule we operate by is if the items are small, then we will hold them up for up to 1 month without charging any storage fees. A small item is something under 2kg and fits in Japan Post’s small category which is 3 sides summed up to a maximum size of 90cm. This is generally things like books, magazines, CDs, games, and so on.

Medium sized items generally is about 2 weeks. This would be items over 2kg but under about 10kg and not large items like car aero parts.

Large items like car aero parts or heavy items like sets of wheels etc we would really like the shipping paid for within 1 week.

These rules are not set in stone and we can be flexible if you contact us in advance. For example, if you are bidding on multiple items to combine, let us know and we can discuss time frames with you. That way we can plan our storage accordingly and you can have some extra time to find the items you are after and then save money by combining everything together for shipping.

If you do not contact us in advance, we will need to charge 1,000 yen per week storage fee until the final invoice has been paid.

Please note: While we try to protect all items as best as we can, we will not be held liable for any damage that occurs to items stored longer than the specified times above.

If you do not pay for your items (shipping, commission etc) within 6 months, you will forfeit them. You will not receive a refund. For Australian customers who pay in AUD, the limit is 3 months.

Can I buy items online myself and have them shipped directly to your warehouse?

Unfortunately, we do not offer this service. The first reason being is that we keep track of all incoming items in our database. If we receive items that are not listed in there, it can be impossible to track down who the item belongs to. As you can imagine, that can take a lot of time on our end, as well as leading to customers being unhappy. That is the last thing we want so that is the main reason why we do not offer this service.

Another reason for not offering this service is that we need to make sure we can actually send the items that we receive in our warehouse. If items are ordered that cannot be sent, for example something that is a fire hazard, then it makes it difficult for both us and the customer. Just like the reason above, we do not want unhappy customers.

The last reason is because we track each item that comes in, we can know how much space we need to have free in our warehouse. As you would probably know, Japan is extremely limited on space, so if we don’t know what is incoming, we may receive an overload of items and may not be able to store them all safely.

Please feel free to contact us with any questions you have.

Can you order from anywhere or buying anything in Japan?

Yes, we can order almost anything from any shop in Japan. If the company has an online shop, then we can order from there and have it delivered to our warehouse.

Does this include items outside of Yahoo?

It sure does!

How do I order from outside of Yahoo?

Please contact us and we will assist you with that order. We recommend you send us the link to the item you are after, as well as where you are located so we can give you a shipping estimate at the same time.

What are the service fees for using KaiGuys?

What are your service fees?

Service fee guide table

Size group Maximum weight Maximum Size Service fee
(% of auction final price)
Minimum service fee
Small items 2kg Japan Post small packet size
Maximum length: 60cm
Maximum size (L + W + H): 90cm
15% ¥1,000
Medium items 10kg Japan Post size limits for your country. 15% ¥1,500
Large items No limit No limit 15% ¥2,500

Please note: The sizes and limits in the above table are a guide. We will make the final decision on which category your item(s) are in.

If you item(s) require extra packing or you make special requests etc, we may need to charge extra. This will be done on a case by case basis. Please contact us if you would like to discuss this with us.

Please contact us for a special commission rate for items over 50,000 yen.

Why do you charge a minimum commission?

The reason we have this minimum commission is because with each auction item we need to:

  • Answer questions about the item and provide shipping quotes pre-bidding
  • Process customer’s payment
  • Contact seller to arrange shipping
  • Pay the seller
  • Receive the item from courier
  • Check the item to make sure the seller sent us the correct item
  • Pack item(s) including using packing materials like bubble wrap, tape, and strapping where required
  • Measure/weigh up item(s) to calculate shipping costs
  • Send invoice to customer
  • Process customer’s final invoice payment
  • Fill out shipping documents
  • Take package(s) to post office
  • Notify customer their item(s) have been sent and provide tracking number(s)
  • Answer any questions after the item has been sent

This does not even include the other costs involved like server/programming costs so that you can use this site any time day or night to place bids and so on. As you can see, the small minimum commission does not go very far so we thank you for understanding why we have to have this system in place.

Is there a discount for buying multiple items from the same seller at the same time?

If you buy multiple items from the same seller at the same time, and the seller ships them to us together in the same box, then we combine the total item cost and count it as 1 item. This is a great way to save some money!

Please note: You need to tell us if you plan on buying more items from the same seller. If we go to contact the seller after the auction has finished and there is only one auction, we will contact and pay the seller for that item only and therefore you will not receive the discount.

Do you charge to combine items?

Items that can combine well to save on shipping costs are small items that are not fragile. If you need help with working out what may or may not combine, please ask us. Please note that shipping cost is usually based on weight, so adding items to the package increases the cost of shipping.

If you let us know before the item arrives here in Osaka that you would like to combine the item, we will not charge you for combining. If you request us to combine an item with an order that has already been packed, then we will charge a combining fee of ¥1,000.

Can you buy from Up Garage/Croooober?

We sure can! If you send us a link to what you are after, we can get that for you.

We can also combine the items for cheaper international shipping (where applicable). Up Garage/Croooober sends each item individually from each store to you so you will pay international shipping fees on each of them items if you go through them. Please contact us if you would like a quote or to ask a question about an item from Up Garage/Croooober.

Can you order from Amazon Japan?

Yes, we can! Simply go to Amazon Japan, find the item you are after and then send us the link using our contact form. If you have any questions about the item, please include those when filling out the contact form. If you would like to buy more than 1 of the item, please let us know that information as well.

Tip:  If you find an item with the Prime logo, we can get next day free domestic shipping to us. That can help save you some money!