If you have won an auction that has a choice of colors/sizes etc, please contact us and let us know what your preference is. The best way to contact us after the auction has finished is to reply to the automatic email that our system sends you notifying you of winning the auction. That email has all of the auction details in it so it makes it really easy for us to know which auction it is.
Please contact us as soon as possible. While we cannot offer any refunds as you are responsible for whatever you bid on, we may be able to assist you with either reselling the item or sending it via an alternate shipping method.
No, you will not be charged any fees if you do not win the auction.
If you used our PayPal pre-authorization system, we will void the transaction and the hold will be removed from your PayPal account.
If you paid directly by PayPal or bank transfer, please contact us and we can refund your deposit.
If your return is about an item damaged in transit
Please see this question.
If your return is not about an item damaged in transit
Unfortunately, it is not possible for us to accept returns. We are a freight forwarder so we are not the seller of any of the items won on Yahoo Auctions. We receive the items you win, we pack them, and then we forward them on to you.
Furthermore, sellers on Yahoo Auctions almost never accept returns. That means that even if you return the item to us, we cannot return it to the seller. As we have paid the seller on your behalf using the funds you sent through to us, if we were to refund you, we would be at a huge loss.
These are the risks when bidding on Yahoo Auctions so please take them in to account when placing bids on Yahoo Auctions through our service.
If you have any questions, please feel free to contact us.
As Yahoo does not allow cancellation of bids on any auctions, we cannot accept any bid cancellations either, as you are bidding on live auctions with our Yahoo accounts. Once the bid is placed it is final.
One option that is available is to reduce your maximum bid and hope you are outbid. If you would like to do that, please contact us. If you still win the auction after reducing your maximum bid, you will still be charged for the auction and will need to pay shipping costs and our service fee.
Step 1 – Searching
Step 1a – Quoting
If you need a shipping quote, you can either use the automated shipping quote (quick quote). If you would like us to check the item or quote manually, please contact us and we can do that for you. If you have any questions about the item, please ask at this time. Bids cannot be cancelled on Yahoo Auctions so please make sure you ask any questions you have before bidding.
Please note: The auction bid price does not include shipping or our service fee.
Step 2 – Bidding
You place place your bid/buy now using the place bid option. When you place the bid, a hold for your bid amount will be placed on your account. This is so we can use that money to pay the seller if you win.
Note: If you do not have enough credit in your account, you will be prompted to complete a Paypal pre-authorization.
Step 3 – After auction finishes
You will receive an email notifying you if you won the auction or not.
If you won the auction
If you won the auction, then we will contact the seller and pay them for you. You do not need to contact the seller. Once we have confirmed payment/organised domestic shipping with the seller, we will update the status of your item in our database.
If you bid using Paypal pre-authorization, we will process your payment shortly after the auction is won.
You can view the status of your won items in your KaiGuys account ordered item statuses page.
If you did not win the auction
If you do not win, then the hold will be removed from your account. You can then either use that credit to bid/buy other items, or request a refund. We only refund on request as many customers like to bid on other items if they don’t win something.
If you bid using Paypal pre-authorization, we will void your payment shortly after the auction is won. No funds will be taken from your Paypal account if you lose.
Step 4 – Domestic shipping to us
We wait for the item to arrive to our warehouse in Osaka. This can take a week or so, depending on where in Japan the item is coming from.
Step 5 – Packing
We will then pack the item and combine the items based on the choice you made when you placed the bid/bought the item (wherever possible/safe to do so).
Step 6 – Final invoice
We will send you a link to our online billing system where you do the following:
- Enter your address
- Compare and select your preferred shipping method based on speed and price
- Leave notes for our staff
- Pay any outstanding balance
If you are owed a refund at this time, we will process that for you after you have completed the online billing system process.
Step 7 – International shipping to you
Once you have paid the final amount owing, we will ship your package(s) via your selected shipping method. If there is a refund owing, we will refund that amount back to you at that time.
Step 8 – You receive the item
This is where you enjoy the item you the item you won on Yahoo Auction Japan and hopefully recommend us to your friends!
If you have any questions at any stage of the process, please contact us.
We sure can! We have an online self-bidding site here. You can browse Yahoo Auctions in English as well as bid on items through our system. You can even see prices in your local currency.
We have including many more features to help make bidding/buying easy on Yahoo Auctions. There is a snipe bid option to grab a bargain at the last minute, there is also watch list so you can save auctions you are interested in, and much more. You don’t even need an up-front deposit if you have a Paypal account!
As always, if you would like us to check the auction beforehand, or supply you with a rough shipping estimate, please let us know and we can take care of that for you.
For more information, please see our Yahoo Auctions buying guide.