Frequently Asked Questions

We use Japan Post, DHL, and Yamato to send items to our customers. Please note that all services are delivered door to door so you do not have to pick up products at ports or depots.

Japan Post

EMS – Approximately 3 to 7 days to most places in the world by air. This is the most expensive option, but also the fastest. EMS also offers the best shipping insurance in case something goes wrong. (currently unavailable to many countries due to covid-19)

SAL – Approximately 2 to 3 weeks to most places in the world by air/ground. This is a mid-range shipping option that works out a little cheaper than EMS on a lot of items, but is slightly slower. Unlike EMS, insurance is limited. (currently unavailable due to covid-19)

Sea post – Approximately 6 to 9 weeks to most places in the world by sea. This is the slowest shipping option, but also the most cost effective. Sea post, like SAL, has limited insurance.

e-Packet – This is special online only service from Japan Post for small items up to 2kg. It is cheaper than EMS and takes a few days longer. It is a really great balanced option for small packages. (currently unavailable to many countries due to covid-19)

SAL small packet – This is special online only service from Japan Post for small items up to 2kg. It is cheaper than e-Packet and takes a little longer. It is the cheapest shipping method available for small packages. (currently unavailable due to covid-19)

DHL

DHL Worldwide Express – DHL is best for large, heavy items like wheels. DHL can also be used for items that over over Japan Post’s maximum size/weight limits. DHL takes around 2 to 4 days (plus covid-19 related delays) to almost anywhere in the world. DHL is also a fast alternative to EMS, which is currently not available to many countries due to covid-19.

Yamato

Yamato International Courier РYamato is best for smaller packages. Usually takes around 7 to 10 days (plus covid-19 related delays). For small items under 2kg and under 60 size (length + width + height < 60cm), it is only a little more expensive than EMS was so it can be a more cost effective option compared to DHL if you don't mind waiting a few  extra days. All of the above options come with online tracking so you can keep an eye on the package as it makes it way to you.

Category: Shipping