Frequently Asked Questions

Auctions

No, you will not be charged any fees if you do not win the auction.

If you used our PayPal pre-authorization system, we will void the transaction and the hold will be removed from your PayPal account.

If you paid directly by PayPal or bank transfer, please contact us and we can refund your deposit.

Category: Auctions
Tags: bid, bidding, fees

Payments

The reason we charge PayPal fees is because our service fee is based on the item cost. If we were to absorb the PayPal fees, then we wouldn’t be able to stay in business. We offer other payment methods where you do not need to PayPal fees. For example, Australian customers can pay us in to our Australian bank account via netbank. We also have other options for customers outside of Australia. Please contact us if you would like to discuss payment methods.

Category: Payments
Tags: fees, Paypal