Frequently Asked Questions

Buying

We sure can! If you send us a link to what you are after, we can get that for you.

We can also combine the items for cheaper international shipping (where applicable). Up Garage/Croooober sends each item individually from each store to you so you will pay international shipping fees on each of them items if you go through them. Please contact us if you would like a quote or to ask a question about an item from Up Garage/Croooober.

Category: Buying

Yes, we can! Simply go to Amazon Japan, find the item you are after and then send us the link using our contact form. If you have any questions about the item, please include those when filling out the contact form. If you would like to buy more than 1 of the item, please let us know that information as well.

Tip:  If you find an item with the Prime logo, we can get next day free domestic shipping to us. That can help save you some money!

Category: Buying

Yes, we can! Simply go to Yahoo Shopping, find the item you are after and then send us the link using our contact form. If you have any questions about the item, please include those when filling out the contact form. If you would like to buy more than 1 of the item, please let us know that information as well.

Category: Buying

We sure can! We have an online self-bidding site here. You can browse Yahoo Auctions in English as well as bid on items through our system. You can even see prices in your local currency.

As always, if you would like us to check the auction beforehand, or supply you with a rough shipping estimate, please let us know and we can take care of that for you.

For more information, please see our Yahoo Auctions buying guide.

Please note: All Yahoo Auctions bids require a deposit up front.

Category: Buying

Payments

The reason we charge PayPal fees is because we run on a commission that based on the item cost. If we were to absorb the PayPal fees, then we wouldn’t be able to stay in business. We offer other payment methods where you do not need to PayPal fees. For example, Australian customers can pay us in to our Australian bank account via netbank. We also have other options for customers outside of Australia. Please contact us if you would like to discuss payment methods.

Category: Payments
Tags: fees, Paypal

We accept payment via Paypal in JPY or in to our Australian bank account in AUD.

 

Category: Payments

Shipping

We use Japan Post and DHL to send items to our customers.

We offer the following 4 shipping methods via Japan Post:

EMS – Approximately 3 to 7 days to most places in the world by air. This is the most expensive option, but also the fastest. EMS also offers the best shipping insurance in case something goes wrong.

SAL – Approximately 2 to 3 weeks to most places in the world by air/ground. This is a mid-range shipping option that works out a little cheaper than EMS on a lot of items, but is slightly slower. Unlike EMS, insurance is limited.

Sea post – Approximately 6 to 9 weeks to most places in the world by sea. This is the slowest shipping option, but also the most cost effective. Sea post, like SAL, has limited insurance.

e-Packet – This is special online only service from Japan Post for small items up to 2kg. It is cheaper than EMS and takes a few days longer. It is a really great balanced option for small packages.

SAL small packet – This is special online only service from Japan Post for small items up to 2kg. It is cheaper than e-Packet and takes a little longer. It is the cheapest shipping method available for small packages.

We also offer DHL:

DHL Worldwide Express – DHL is best for large, heavy items like wheels. DHL can also be used for items that over over Japan Post’s maximum size/weight limits.

All of the above options come with online tracking so you can keep an eye on the package as it makes it way to you.

Category: Shipping